Alert Responses Administration


Alert Responses Administration allows the user to edit and test alert responses which are built on top of alert response service records, managed under Manage Services. Users can view or interact with alert response configurations for sites which they are an administrator.

An administrator can create more than one alert response for a given site and alert type. Meaning, the user can create an email (SMTP) response and a Slack response for all alerts of type page coming from any resource of a given site. When a page type alerts arrives at the portal a Slack message and an email message will be sent.

v4 admin alert resp


Field Description
Site Site name as found in [PROTOPDIR]/etc/custid.cfg
Alert Type See table located at the bottom of this page
Service See service table located at the bottom of this page
Email Recipients Comma-delimited list of email addresses for those to be notified if an alert condition exists
Enabled Whether the alert is enabled


Add Button

When clicked a popup window appears, allowing the user to create an alert response record.

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Field Description
Site Site name as found in [PROTOPDIR]/etc/custid.cfg
Alert Type See table located at the bottom of this page
Notification Service See service table located at the bottom of this page
Enabled Whether the alert is enabled



Manage Services Button

Two popup windows appear side-by-side. The left one displays defined Alert Response Services and allows the user to delete them. The right one allows the user to create or update Alert Resonse Services.

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Left side window

Field Description
Type See table located at the bottom of this page
Ssite Site name (from [PROTOPDIR]/etc/custid.cfg)
Name Alert response service name

Dragging a column header into the space above the column headers will sort alert response records by that column in ascending order.


Right side window - the fields displayed vary depending upon the defined Alert Response Service selected on the left or the type of service selected from the Create Service dropdown:

create service dropdown

Service Type Values:

Service Type Description
Slack Alerts sent to the site’s configured Slack channel
SMTP Alerts sent to the emails listed when you create an Alert Response
Webhook Alerts sent to a web application;
JIRA Alerts sent to a Jira channel


When "Slack" is selected as service type

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Field Description
Site Site name (from [PROTOPDIR]/etc/custid.cfg)
Name Alert response service name
URL Slack Channel URL/key where messages are sent


When "SMTP" is selected as service type

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Field Description
Site Site name (from [PROTOPDIR]/etc/custid.cfg)
Name Alert response service name
Sender Email address of the sender
Host Host identifier for email target
Port Port listed as the SMTP port on the target host
Username Username acceptable to target host
Password Password assciated with the username


When "Webhook" is selected as service type

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Field Description
Site Site name (from [PROTOPDIR]/etc/custid.cfg)
Name Alert response service name
URL URL of the web service configured to receive alerts
HTTP Method See table at bottom of this page
Query String Template Defined by the web application receiving the webhook; adds values to the URL to complete the query string for delivery to the web app. (see Template Variables below)
Headers Define custom HTTP headers here
Payload Template Defined by the web application receiving the webhook; defines the event and data objects sent to the web app after being populated with alert details (see Template Variables below)


Template Variables

There are two template variables available for you to use in query strings and/or payloads:


When "JIRA" is selected as service type

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Field Description
Site Site name (from [PROTOPDIR]/etc/custid.cfg)
Name Alert response service name
URL Internet address of the Jira channel configured to receive alerts
JIRA User Email Email address of the Jira user monitoring the channel
Access Token Access toaken for JIRA user email
JIRA Project Key Project key for JIRA user email


Alert Types

Field Description
alarm Appears in orange in the portal
info Appears in blue
page Appears in red
warning Appears in yellow


Webhook HTTP Methods

Field Description
Get Standard "Get" method
Post Standard "Post" method
Patch User defined method
Delete User defined method


Service Type values

Field Description
Slack Alerts sent to the site’s configured Slack channel
SMTP Alerts sent to the emails listed when you create an Alert Response
Webhook Alerts sent to a web application;
JIRA Alerts sent to a Jira channel